PROCESSING & SHIPPING TIME
Processing time for your order is currently 5-9 business days from the date of your order until shipment heads out to you. You should be able to see an "Estimated Delivery Date" or window on each product page and throughout the checkout process on our website. This estimated window is calculated using details about where your order will ship from, and the distance and time to arrive to you.
We appreciate all of your patience, and if you are experiencing longer than usual delivery times beyond the processing window, please be sure to contact customer service at firstname.lastname@example.org or fill out a contact form here to let us know so we can check on things to make sure all is right!
Shipping rates are calculated at checkout based on your selected items and your location.
RETURNS & EXCHANGES
Motherkind is partnered with a professional print-on-demand company in order to provide unique designs on a larger collection of choices and options for you to shop! This means that each order you place is made JUST for you! While we strive to bring you more variety and freedom of choices, we are still a mama owned & operated, small business at this time. This means that each and every order is special, meaningful, and helping build MotherKind up to reach other mothers like you.
For this reason, at this time MotherKind must follow the return and exchange policy in place with our printing partner. Printful's current policy is that returns are accepted only in the event that you receive a defective/misprinted or damaged item. This means that a change of heart is specifically not covered, and thus it is important to us that we are able to help you put thought and love into choosing each of your items and we are here if you have any questions!
If you receive an item that you believe is defective or misprinted, please kindly contact us promptly within seven (7) days of delivery with photographs of your item and a description of the issue so that we can begin the refund process or take the appropriate steps to replace your item, if applicable. Please reach out to customer service at email@example.com or contact us here.
Most importantly, your satisfaction is the highest priority, and we want you to be happy. If you are not satisfied with your order for any other reason, please reach out to customer service at firstname.lastname@example.org or contact us here to let us know what we can do to make things right.
SIZING & FIT
Since exchanges for sizing is not available at this time, it is of course super important to us that we are able to help you find your best fit for all of your new mama gear! For that reason, we are available at any time to help with sizing decisions and you can contact us using this form or by reaching out directly via email to email@example.com. Since the sizing and fit will vary based on your desired items, we also strongly recommend utilizing the size guide and charts that are provided directly on each product page to ensure the measurements look right for you!
You can also chat with us at any time to help with sizing, color, or purchase decisions and concerns using the chat function on our page!
At this time, MotherKind is not accepting customized orders or versions of existing products offered on the site. However, if you do have a custom request or are interested on having the designer of MotherKind items work on a custom item for you - you can visit the sister site to Motherkind, which is specifically dedicated to handmade, custom items only! Visit the Unrooted Custom Co. shop here.